PatientHub Ideas

Please submit your ideas for improving the PatientHub here. Feedback should not include personal health information (PHI), product complaints, or technical issues. For clinical, technical, or other support, please visit the PatientHub Help Center for contact information.

If you are experiencing a technical issue with PatientHub, please report it to PatientHub support at 1-800-313-1143.


Delivery order not received

I was called and told my delivery would show up on Jan 19 between 11:30 and 3:30. Delivery never showed up. Called the delivery phone number; waited about 15 minutes listening to the music; finally chose the option for a return call. As of Jan 20 mid day, have not received a call about delivery.

  • Guest
  • Jan 20 2022
Please select the modality this idea applies to: CCPD (using a cycler)
  • Attach files
  • Guest commented
    May 20, 2022 17:08
    Order for the 19th didn't come in they didn't leave a message or anything
  • Guest commented
    May 19, 2022 15:34

    Yesterday's delivery 5/18/22 for my husband did not arrive and I received a call at 1:27 advising we would get one today between 7 - 11 am. Got a message at 10:53 that the truck had a problem. When exactly are we going to receive delivery. It seems that you have a constant problem with the deliveries.

    Shanoo Naidoo

  • Guest commented
    February 18, 2022 01:34

    We placed our order the end of January and was supposed to get the order February 4th! Can someone please let us know when we can expect our first order?

  • Guest commented
    January 21, 2022 02:30

    I’ve been waiting on an order since January 12 my order was delivered today a partial order was delivered today January 20. I didn’t receive any of my 1.5 I called customer service several times never received answer never received a call back

  • Admin
    Jessica Ryter commented
    January 21, 2022 00:43

    We passed your issue along to the appropriate team. They will be reaching out.