PatientHub Ideas

My nurse via tech support and other similar calls was unable to get my flowcharts working. While the home office says I have an active dialysis prescription, your app says I do not. After the next level technician was spoken with, he said to give it four hours. This was yesterday. Today I still cannot use the app. I have sent an attachment of what my screen says. My information is Edna Shiles DOB 12-19-1966. Can we fix this so I can log vitals? Thanks!