PatientHub Ideas

Please submit your ideas for improving the PatientHub here. Feedback should not include personal health information (PHI), product complaints, or technical issues. For clinical, technical, or other support, please visit the PatientHub Help Center for contact information.

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Here’s an idea, send all the supplies I order

I’m missing more then half my order. And I can’t get ahold of anyone on the phone.

  • Guest
  • Dec 27 2021
Please select the modality this idea applies to: CCPD (using a cycler)
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  • Guest commented
    January 17, 2022 17:19

    I have not received much needed supplies!!! Was supposed to receive delivery on 1/11. Waited all day. Nothing came. PatientHub says it was delivered at 9:5) am. We were home waiting. Even if we didn’t hear them knock, we usually get a phone call text saying they are here. Nothing!!! Then we were supposed to get an emergency delivery of 1.5% solution on 1/15. Nothing!!! We c as lol customer service and get no call back or we have to wait on the phone forever!! This has to change!!!

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  • Admin
    Jessica Ryter commented
    January 04, 2022 14:05

    Christina, someone reached out to you by email for more information. Please respond or contact Customer Service at 1-800-323-5188.

    Peter, we cannot add to your order via this feedback tool. Please contact Customer Service at 1-800-323-5188 for assistance.


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  • Guest commented
    December 31, 2021 17:23

    i missing some order but i can't add order.

    add item : PD solutions--- 1.5% 2000L 4 boxes and 2.5% 2000L 4 boxes

    please add my order #1806930 dated Jan 30, 1021

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