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Shortened Drain and Patient Lines - HORRIBLE!

My 84 year old mother received her last supply order and upon setup,we realized the patient line and drain line are shorter. We had everything set up perfectly. Now she can't reach her bathroom without moving the machine and the drain line is too short as well. Shame on you, Fresenius for not giving patients notice or giving them a choice. Not sure how we are going to handle this.
  • Guest
  • Sep 23 2024
Please select the modality this idea applies to: CCPD (using a cycler)
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  • Guest commented
    25 Sep 03:44

    We were notified by our clinic nurse of the upcoming change; however, we also do not like the shorter (and thinner) drain line, which, by the way, no longer has a bubble window to check for clarity of the drainage.

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  • Admin
    AJ Boucher commented
    23 Sep 21:01

    Thank you for your feedback. We have passed your concerns along to the appropriate team. Please continue to reach out to your care team or our customer support team at (844)898-0333 for support.

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