PatientHub Ideas

Please submit your ideas for improving the PatientHub here. Feedback should not include personal health information (PHI), product complaints, or technical issues. For clinical, technical, or other support, please visit the PatientHub Help Center for contact information.

If you are experiencing a technical issue with PatientHub, please report it to PatientHub support at 1-800-313-1143.


remove the block on pasting pastword

the new account setup and login process is unnecessarily difficult and unduly burdensome, not to mention as someone else suggested, the timeouts need to be extended. They are way too short, given your other requirements.

Why can't I copy a password from Bitwarden and paste it in your app?

And by the way, I am not going to page through this board to see if anyone has already made this same suggestion. Where is your search tool?

  • Guest
  • Jul 6 2023
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  • Admin
    AJ Boucher commented
    July 10, 2023 14:51

    Thank you for reaching out. I am sorry your are experiencing issues with the app. The app times out after 60 minutes of inactivity as a safety protocol. I will escalate the issue you called out regarding the ability to paste a saved password into the app, but I would also suggesting using the biometric login to avoid having to always enter your password. Lastly for searching past ideas there is a search window for key word(s) under the option to submit new idea. If you have any other issues or concerns please contact our support team at 1-800-313-1143

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