PatientHub Ideas

Please submit your ideas for improving the PatientHub here. Feedback should not include personal health information (PHI), product complaints, or technical issues. For clinical, technical, or other support, please visit the PatientHub Help Center for contact information.
If you are experiencing a technical issue with PatientHub, please report it to PatientHub support at 1-800-313-1143.

Fix the Sales Force log in prompt that occurs on log in

Need to turn iPad off each time we log data. When iPad is unlocked, instead of the patient hub log in,I get the sales force log in.

Guest
Jul 4 2023

Please select the modality this idea applies to:

CAPD (manual exchanges)

Comments (4)

Attach files

Enter a subject

Guest commented

July 27, 2023 13:35

Thank you for the information and we will try that today.�� Have a great day!

On Thursday, July 27, 2023 at 08:26:03 AM EDT, Fresenius Kidney Care wrote:

|
|

Attachments Open full size
Admin

AJ Boucher commented

July 27, 2023 12:24

Thank you for bringing this issue back to our attention. I will forward it along to the developers. In the meantime if you log out of PatientHub at the end of your session you will not experience this issue. We will get to to work on correcting this problem.

Attachments Open full size
Guest commented

July 27, 2023 11:49

Hello,This issue is still occurring.�� The iPad must be turned off each time before use to bypass the Sales Force log in.��
On Monday, July 10, 2023 at 09:45:54 AM EDT, Fresenius Kidney Care <39eefc93c1db5157a7c9d3fb-freseniusmedicalcare@iad-prod1.mailer.aha.io> wrote:

|
|

Attachments Open full size
Admin

AJ Boucher commented

July 10, 2023 13:44

Thank you for reaching out. The team is working on the problem and this issue is going to be addressed in the next update to the app that should be coming out the week of July 10th.

Attachments Open full size