PatientHub Ideas

Please submit your ideas for improving the PatientHub here. Feedback should not include personal health information (PHI), product complaints, or technical issues. For clinical, technical, or other support, please visit the PatientHub Help Center for contact information.
If you are experiencing a technical issue with PatientHub, please report it to PatientHub support at 1-800-313-1143.

Please allow the Lock Screen timer in the PatientHub to be increased

It would save time when entering my data so I don’t have to keep unlocking my PatientHub app.

Guest
Jun 11 2023

Please select the modality this idea applies to:

CCPD (using a cycler)

Comments (4)

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Guest commented

July 20, 2023 20:04

ccpd

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Guest commented

July 20, 2023 20:04

yes please increase the time the patient hum allows you to add data. I increased my time in my device settings but it still locks me out in 5 minutes

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Guest commented

June 14, 2023 16:17

It's not the device locking, I already changed those settings. The Patient Hub session times out due to inactivity after about 5 minutes.

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Admin

AJ Boucher commented

June 12, 2023 13:47

Thank you for your feedback. I have spoken to our team and PatientHub times out after 60 minutes. IF your device screen is locking prior to that you will need to the adjust the settings within your device. Please reach out to customer support with any question 1-800-313-1143

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