PatientHub Ideas
Please submit your ideas for improving the PatientHub here. Feedback should not include personal health information (PHI), product complaints, or technical issues. For clinical, technical, or other support, please visit the PatientHub Help Center for contact information.
If you are experiencing a technical issue with PatientHub, please report it to PatientHub support at 1-800-313-1143.
Please submit your ideas for improving the PatientHub here. Feedback should not include personal health information (PHI), product complaints, or technical issues. For clinical, technical, or other support, please visit the PatientHub Help Center for contact information.
If you are experiencing a technical issue with PatientHub, please report it to PatientHub support at 1-800-313-1143.
Thank you for reaching out. This seems to be a technical issue please contact our support team at 1 800-313-1143 to engage our support teams
I’m an engineer and I don’t have any issues entering the data for treatments, or verifying the entries and submitting them.
However the app retains no complete record and each submission is then sent to the “cloud” - if anything interupts this transmission the entry is lost. There is a simple solution to this. And this is not an error of the end user. It is an assumption on the part of the program that entry was not submitted.
To resolve this change the program to Store entries on the device and do better handshaking between the app and the cloud server. Then transmit the data.
It is insulting that tech support’s immediate response is that “you must have entered it wrong”. When the problm is a lack of sophistication of the programming and cloud interface.
Thank you for reaching out. I have passed your concerns on to the support team and someone should be reaching out to discuss this issue with you.