PatientHub Ideas

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Delivery day and information will not update

Delivery date in Patient Hub is not updating and only shows a 4 to 5 day window. We have to call each month to confirm which day. Seems reasonable to know which (1) day deliveries are to happen. Further, when Fresenius has a truck problem or cannot hit expected delivery date or reschedule the only way we hear about it is if we call- no updates on Patien Hub, no call or text. Same issue if delivery has back order: we don’t know until truck arrives with partial delivery .

  • Guest
  • May 30 2023
Please select the modality this idea applies to: CCPD (using a cycler)
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  • Admin
    AJ Boucher commented
    May 31, 2023 18:37

    Thank your for reaching out with these concerns. We have an enhancement coming soon to address these concerns. We will show more details about split orders as well as estimated delivery date. A communication will be coming out shortly with the specifics of the changes and that date they will be live.

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