PatientHub Ideas

Please submit your ideas for improving the PatientHub here. Feedback should not include personal health information (PHI), product complaints, or technical issues. For clinical, technical, or other support, please visit the PatientHub Help Center for contact information.

If you are experiencing a technical issue with PatientHub, please report it to PatientHub support at 1-800-313-1143.


Fix Hub Speed

The Hub is by far the slowest webpage that I use. My interest speeds are over 600 Mbps, yet the Hub takes forever to load or to change pages, especially on the PC. Maybe not enough bandwidth to handle to patient load?
I always see the excuse that it is "unexpectedly high access (or call) volume, but that just blames in on the patient. You spend lots of money on marketing and doctor sales recruiting; spend some money on server and phone capacity! This is not OUR fault, but the company's fault for overselling it's capacity.

  • Guest
  • Dec 19 2022
  • Shipped
Please select the modality this idea applies to: CCPD (using a cycler)
  • Attach files
  • Guest commented
    June 22, 2023 18:52

    What does ���shipped��� mean? Did you fix your website? I posted a comment OVER 6 MONTHS AGO and now I get a response about the slow website speed as being ���shipped���. Perhaps there is a language issue here?

    Please explain.

    Ronald W. Holland

    Attorney at Law

    Holland Law Firm
    CA Bar 95061

    Where Experience Matters

    Since 1980

    HollandLaw@comcast.net
    HollandLawBK.com

    916 749-6456
    9245 Laguna Springs Drive

    Suite 200

    Elk Grove CA 95758

    M-F 9:00 am ��� 5:00 pm

    Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Ronald W. Holland, Attorney at Law. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession.

    Attachments Open full size
  • Guest commented
    January 03, 2023 22:10
    NO!! We still cannot see these treatments on the Fresenius site!
    Attachments Open full size
  • Admin
    AJ Boucher commented
    January 03, 2023 18:10

    @Danny are these treatments still not showing up for you in PatientHub?

    Attachments Open full size
  • Guest commented
    January 02, 2023 19:25
    This site isnt showing 2 treatments in December. 12/22/2022 & 12/31/2022. I sent messages both times and was told to call Nxstage, which I did. Everything is showing on their end so their conclusion is: Fresinius may need to refresh its site!
    Attachments Open full size

Related ideas