PatientHub Ideas

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Ordering

I’ve been waiting to place my order thru here as your letter suggested but there is no option on the calendar at all. I even tried it on the website itself and still no option. Am I missing something or is there an update I missed? I’ve showed it to my Nurse and she said it is missing and she suggested contacting you directly. Please help.

  • Guest
  • Dec 19 2022
  • Resolved
Please select the modality this idea applies to: CCPD (using a cycler)
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  • Admin
    AJ Boucher commented
    January 04, 2023 13:18

    @Chase Kruger the ability to order PD supplies through PatientHub exists. There will be a order window that opens and you are alerted when that occurs, if this is not available to you please call Customer Service at 1-800-323-5188. Also there is training guide to walk you through the steps under "Help" in the menu go to "Ordering Supplies"

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  • Guest commented
    December 29, 2022 07:43
    We should be able to place supply orders online. The capability is there, you just need to add a cart. We should be able to scan box barcodes with a smart phone, select the amount and submit.
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  • Admin
    AJ Boucher commented
    December 23, 2022 18:58

    For issues with supply ordering please call Customer Service at 1-800-323-5188. They will be able to assist with the issue.

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