PatientHub Ideas

Please submit your ideas for improving the PatientHub here. Feedback should not include personal health information (PHI), product complaints, or technical issues. For clinical, technical, or other support, please visit the PatientHub Help Center for contact information.

If you are experiencing a technical issue with PatientHub, please report it to PatientHub support at 1-800-313-1143.


Please have the app send a notification to our text or email of record when new lab results or a new message comes in.

Having the most up-to-date information would be most useful for the patient and convenient for the staff overseeing the patient's data.
  • Guest
  • Dec 7 2022
  • Already exists
Please select the modality this idea applies to: All of the above
  • Attach files
  • Admin
    AJ Boucher commented
    June 13, 2023 16:28

    @Athyr3@gmail.com This seems to be a technical issue please contact our support team at 1 800-313-1143 to engage our support teams

    Attachments Open full size
  • Guest commented
    June 09, 2023 13:48
    Text notifications used to work but doesn't anymore. Labs pop in and I don't know about them.
    Attachments Open full size
  • Guest commented
    January 05, 2023 15:36

    Hello AJ Boucher, thank you for your note.

    I am not sure how I can help as the message about flow sheets was not from
    me and I have not encountered this issue myself.

    Good luck, I appreciate the notifications I get via the app that I opted in
    for under settings, so thank you for addressing the initial glitch in the
    system.

    Cheers, stay safe and have a nice day

    Ruth

    Attachments Open full size
  • Admin
    AJ Boucher commented
    January 05, 2023 15:08

    @Steve I have reached you to you via email to talk in more detail. PLease reach out to me at aj.boucheriv@freseniusmedicalcare.com

    Attachments Open full size
  • Guest commented
    December 16, 2022 21:15

    so…I’m reviving far too many messages regarding not submitting my flow sheet on YOUR schedule. Sometimes, if I go to bed later at night and consequently I’m not finished with my 3rd 3 hour drain by the time I’m getting text messages from you, and it is a disturbance that I don’t require. (Since I’ve NEVER missed filing a flow sheet…ever) So, if there is a way to turn them off, that’d be great! Also, I can, and do check my calendar quite frequently, so I don’t need daily reminders that I can start ordering at such and such a date… Wondering is there is a form where I could pick and choose exactly which notifications and reminders that I might fill in, I’m all ears!
    Thanks for allowing me to decide just how many I receive during day and night.

    Steve Ackerman

    sackvtnh@gmail.com

    603.359.8778



    Attachments Open full size
  • Admin
    AJ Boucher commented
    December 08, 2022 14:06

    Thank you for reaching out. you comment alerted us to a bug in the system that has been corrected you should receive text notifications going forward for Labs and messages from your RN.

    Attachments Open full size
  • Guest commented
    December 07, 2022 22:51

    Even when notification settings are checked, I have yet to receive any text
    messages regarding new lab results or messages

    Attachments Open full size

Related ideas